Need To Know:ACE & Chubb Merger
In January, ACE Insurance acquired Chubb, creating a global insurance leader, with the combined organization operating under the renowned Chubb name. Chubb is now the world’s largest publicly traded property and casualty group, with operations in 54 countries, exceptional financial strength, and a broad range of personal and commercial insurance products. Below are some important details for personal insurance policyholders.
Q: How will my policy be impacted now that you are operating as one company?
ACE and Chubb policies remain in place and their service to you will not be interrupted in any way. You can expect the same quality claims and customer service experience that you have come to expect from ACE and Chubb. They are committed to providing a broad range of insurance products for all of your needs, backed by substantial financial strength and security.
Q: What will be different about the new combined company?
The new Chubb is even better positioned to serve customers of all sizes – from the largest corporations with complex multinational exposures to middle market and small commercial companies to individuals and families. The combined organization is now operating under the Chubb name with a new brand that underscores the two companies’ collective strengths and combined corporate culture and values.
Q: Why did ACE choose to re-brand under the Chubb name?
The decision to operate under the Chubb name is ACE’s acknowledgment of the distinctiveness and strength of the Chubb brand.
Q: Will the new company change the products and services that you offer?
You will continue to have access to the quality product offerings and services you have come to expect from ACE and Chubb. They are constantly developing, evolving and perfecting product offerings. As a combined company, they are able to leverage the strengths and resources of both ACE and Chubb to expand the insurance product options for customers and offer enhanced coverage and services.
Q: Will my point of contact change?
Your primary point of contact remains as it was prior to the combination of ACE and Chubb. Whether you work directly with them or through an independent agent, the combination will not change your relationship with the company or their commitment to providing the best possible products, service and experience for their clients.
Q: How will claims be handled?
The company remains committed to providing superior service on every claim, and their claims experts will continue to handle each claim without interruption. Should you have questions regarding an existing claim you can contact the assigned adjuster or claim professional. Their clients should continue to report claims using existing channels. As they adopt combined procedures for claim reporting, they will communicate those changes to you. Delivering superior claims service is their top priority and they believe that the combination of ACE and Chubb allows customers to benefit from the complementary strengths of both companies. They will continue to look for ways to enhance their processes to provide high quality claims and residential risk consulting services.